Frequently Asked Questions
Everything you need to know about building your perfect wetroom.
What is included in a wetroom shower tray kit?
Our standard kits typically include the pre-sloped waterproof shower tray, a high-flow drainage system, and a comprehensive tanking kit for complete waterproofing.
Can your shower trays be cut to a specific size?
Yes, our wetroom trays are manufactured from high-density XPS foam which can easily be trimmed using a hand saw to fit your specific bathroom dimensions.
How long does delivery take for bulky items?
Most orders are processed within 24 hours. Standard delivery typically takes 2-3 working days, though express next-day options are available at checkout.
Are your shower trays compatible with underfloor heating?
Absolutely. Our trays are designed to be used with both electric and water-based underfloor heating systems, providing excellent thermal insulation.
What is your return policy if I order the wrong size?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to arrange a return authorization.
Do I need professional installation for your wetroom systems?
While our kits are designed for straightforward installation, we highly recommend using a qualified plumber or wetroom specialist to ensure a 100% watertight finish.